Policies
Cancellation Policy
By a student:
A makeup session must be scheduled within the time frame of the students’ package.
No refund or makeup sessions shall be given in respect of sessions not attended by the student beyond the time frame determined by the package purchased.
By a tutor:
It is mutually understood that if a cancellation is due to circumstances beyond any of our control, such as power outage, unfortunate incidence, or weather that requires you or us to have to cancel or be closed during regular business hours, we will reschedule the session.
In such an event, a makeup session could be with any BGAP teacher available if the assigned teacher does not have availability.
Late Arrival:
Any late arrival will shorten the student's class time and will not be made up by running into another session. No adjustments or refund shall be made for the lost time.
No Show Policy:
The tutor will wait for the student for no more than 15-minutes from the time the session starts and will be considered as a no show. If a student is a no-show, then the session will be subject to a full charge and no makeup or refund shall be given for that session.
Please understand that you've paid in advance for your tutor’s time slot. Your child may not have attended the class, but your dedicated tutor has.
Bgap stands by its policies to make sure every student is helped in the best possible way. We strictly have a no-refund policy for all of our services.
No warranty or guarantee, express or implied, is made as to any student’s success or performance on any test or in any other procedure or process designed to assess a student’s intelligence knowledge and/or academic abilities and hereby waives any such warranty or guarantee existing by operation of law and shall not constitute a breach of this contract nor any other legally cognizable cause of action against Bridging Gap USA LLC, or any of its officers, directors, Employees, independent Contractors or tutors.
Our Commitment
We are dedicated to providing exceptional academic support.
We don’t do the student’s homework; we empower them to get it down themselves.
We nurture honesty and integrity in all students who seek our help.
We cannot guarantee specific results or grades, but we can guarantee that your student will work with a highly skilled and talented educator who is confident in their ability to any child that comes their way.
Billing
All customers must pay via credit card/debit card through our Bluefin payment system.
All payments due in advance before the classes start.
Clients can request a history of their billing statement at any time, for no additional charge.
Agreement to terms
Parents responsible for payment have read, and they agree with the policies above. Email addresses listed on this sign-up form will be used for communication purposes by teachers and BGAP team and may receive occasional emails by BGAP. Your email address will not be shared with anyone else. You can unsubscribe from the list at any time, by sending an email to BGAP asking to be removed from the list.
After clicking the “Submit” button below, you’ll be re-directed to the payment form to complete the sign-up process. You’ll receive a payment receipt immediately and an email providing you with details of the Meet & Greet session with the tutor within the next business day.
All information submitted on this form is confidential and will not be shared with any other parties.